Thea EvansTrustindex verifies that the original source of the review is Google. Johnny went above and beyond to help me buy a safe, reliable car in good condition. He was patient, knowledgeable, and very thorough. His standards are high, and cars are inspected with much more detail and precision than any other inspection service we have used. Both my partner and I asked Johnny to look at a number of other cars prior to buying, and Johnny could have inspected them all, but he checked each vehicle’s history and details and saved us a lot of wasted time and money. The cars we did buy have both been reliable, safe, and reasonably priced. It gives us a lot of peace of mind knowing they have been properly inspected. I cannot recommend him highly enough.
Owner's reply
Hello, Thea. Thank you so much for taking the time to leave such a wonderful review on Google. I am thrilled to hear that you had a positive experience with me from Pemberton Cars. Your kind words mean a lot, and they truly motivate me to continue delivering the finest service possible. If you ever need assistance in the future, do not hesitate to reach out. Wishing you all the best with the car. Thanks again. Johnny Stokes Pemberton Cars Vimbai KativuTrustindex verifies that the original source of the review is Google. Exceptional service Johnny from Pemberton cars made buying my car a whole lot easier. As someone who knows very little about cars he gave me the confidence to purchase it, as he had done some very thorough checks and did not leave any stone unturned. He provided quality service pre and post acquisition of my car. I highly recommend Johnny for his professional service.
Owner's reply
Hello, Vimbai. Thank you for taking the time to share a review of Pemberton Cars. I am thankful for the voluntary feedback you kindly offered to put forward; it is so essential in order to have potential clients picture what I offer. I was elated that I had given you the confidence to proceed with the purchase due to my checks and inspection, and as you said, leave no stone unturned. Sincerely wishing you all the very best with the car, Vimbai. Thanks again. All the best, Johnny Stokes Pemberton Cars SarahTrustindex verifies that the original source of the review is Google. Johnny at Pemberton Cars made buying my car an enjoyable, reassuring and totally supported process from start to finish. I was initially unsure exactly which car would be right for me, and Johnny patiently worked through my requirements with me until I had come to a decision on the right car. Johnny was meticulous in assessing potential cars for purchase with me before completing an inspection of the chosen car for me with incredible attention to detail. Because of the careful process I have gone through with Johnny, his extensive technical knowledge, and his patience in answering my many questions, I feel totally satisfied that I've chosen the right model and choice of car, that it is a very sound investment and will be a joy to drive for many years. I felt completely supported throughout the process from start to finish and am very grateful to Johnny. I am delighted with the car and will not hesitate to request Johnny's help with all future car purchases!
Owner's reply
Hello, Sarah. Thank you for taking the time to share a review of Pemberton Cars. We liaise again! The first person to leave a second experience of my business, thus, services. Yes, we first united in July 2021, whereby I did a very familiar task of viewing a car on your behalf without meeting, and once again, all our conversations have been anything but in person. A successful accomplishment again that was gratifying—starting with flitering down your options that are the following, but not limited to: desired use, budget, boot space, annual tax, and most importantly, reliability. Happy days with the car, Sarah! Thanks again. All the best, Johnny Stokes Pemberton Cars Maoge HouTrustindex verifies that the original source of the review is Google. After reading the many great rewiews we chose Johnny at Pemberton Cars to carry out inspection of a Range Rover Sport located in Canterbury in April 2024. Trust-worthy, professional and meticulous are three words I would use to summarise Johnny's consultancy service. Our purchase was quite a complex case with the seller based down south and residing primarily overseas and us being in the northeast. Johnny provided quote timely for inspecting the vehicle on behalf of us in Canterbury and attended the appointment promptly. Shortly after the inspection we were provided with photographic evidence on the little issues and where we had questions about common issues with LRs Johnny addressed our concerns. Thanks to Johnny's expert advice we were able to negotiate a better price with the seller. What sets Johnny apart from the rest is his approach to strike a good deal while keeping an eye on potential risks - a true professional who has clients' interest at heart. We have no reservations in recommending Johny's services.
Owner's reply
Hello, Maoge. Thank you for taking the time to share a review of Pemberton Cars. I really appreciate your observation on me being 'trustworthy', 'professional', and 'meticulous'—all very important in what I wish to offer and continue throughout. It was an absolute pleasure to assist you on what was an extraordinary low mileage example that does come with obvious reservations due to that. However, all worked out well for all parties, with the seller able to liaise and feel relaxed that a verified inspector was visiting their home address instead of a potential shifty character with the possible intention of unholy ideas. As for your end of things, it was then easygoing due to knowing the full extent of the car and, conclusively, continuing the transaction knowing what was what for when the vehicle arrived safely to you. Happy days with the Land Rover, Maoge! Thanks again. All the best, Johnny Stokes Pemberton Cars Sam McCarthyTrustindex verifies that the original source of the review is Google. Early this year I approached Pemberton to help me buy a second-hand Jaguar I-Pace. Johnny was supportive from the start, assisting me with any enquiries I had made whilst applying no pressure to make any hasty decisions. Buying a car with Johnny gave me the peace of mind that I was able to ask the right questions, understanding everything about any car I was looking at as well as my rights as a buyer. Johnny casts no judgement and was professional and helpful throughout the process. When I did make a decision, Johnny checked everything from the seller was compliant and that the car was genuine. When the car was bought, I had it delivered to me. On arrival, it had been presented appallingly; it was covered in bird mess and silicon spray, with the interior covered in dog hair. Johnny gave the car a meticulous inspection and made sure I totally understood any blemishes/faults which would need correcting should I go ahead with the purchase. From here, Johnny helped me to negotiate a partial refund from the seller to cover costs of cleaning the car thoroughly. Ultimately, I would not have been able to sort this problem out without the assistance of Pemberton and would have been left out of pocket and unhappy; with Johnny’s help, I was able to regain the excitement and happiness of buying a car. I would 100% recommend using Pemberton’s services when buying a car.
Owner's reply
Hello, Sam. Thank you for taking the time to share a review of Pemberton Cars. It was my absolute pleasure to assist you with the purchase of your Jaguar I-Pace. Obviously, one that could not be taken so nonchalantly due to being an electric car and, however, an attractive choice for many, a Jaguar Land Rover product can very likely come with a few glitches. I will give the seller their due in the fact that they did deliver, something that many others are not doing at all these days due to what is called 'distance selling'. Nevertheless, we were left extremely disappointed with the presentation. But once again, I will give the seller credit, as they conceded a compromise in a partial refund to you. Until a possible next time, I will be there for you, family, friends, or whomever any of my services are needed for. Thanks again. All the best, Johnny Stokes Pemberton Cars Chris PhilpottTrustindex verifies that the original source of the review is Google. We found the support of Johnny’s services to purchase a second hand car indispensable. He possessed the requisite skills to fully analyse a couple of cars, both through online research and in the case of the car we finally bought, a thorough physical inspection. We were particularly impressed by his follow-up detective work to check that the service history of the car was correct. Johnny’s manner is professional and friendly and he was transparent and fair in his pricing. He was prepared to travel some distance to inspect the car we realised we wanted. He communicated with us clearly throughout and negotiated a reduction in the asking price with the dealer to cover a couple of things that needed to be done to bring the car up to scratch. We came away feeling secure in his recommendation and confident that we had not wasted our money or bought a car that would later develop many costly faults. We fully recommend him.
Owner's reply
Hello Chris, Thank you for taking the time to share a review of me and one of the many services I offer at Pemberton Cars. It was a pleasure to assist you in making sure you purchased the right car, and I am very pleased you found my service indispensable. My years of experience allowed me to fully analyse a couple of cars that you found, but they were sadly not what they were cracked up to be. A suitable vehicle was eventually located, but there were still a few reserved thoughts until it could be inspected due to its low mileage, resulting in recent non-consistent maintenance and MOT history. Once I had concluded my inspection, I was content with my findings and requested that I relay the feedback to all parties and negotiate what was best for you. I thoroughly enjoyed helping you and accomplishing the tasks that had been set out for me to do. Thanks again. All the best, Johnny Stokes Pemberton Cars Yas duffyTrustindex verifies that the original source of the review is Google. Johnny helped me resolve an issue I had with a car I purchased that had multiple issues while under warranty. Johnny dealt with the garage on my behalf as this was very stressful for me, he helped me get my money back and resolve the issue. Johnny was also extremely helpful with finding me a new car, doing an extensive check on it to ensure I dont have the same problems again. I couldn’t have got through the situation without Johnny and can’t thank him or recommend him enough!!
Owner's reply
Hello Yas, Thank you for taking the time to share a review of Pemberton Cars. Yes, on your own accord and very confidently - you purchased a car from what you believed was a reputable used car dealer with principles... But it sadly could not have been further from it for you. I was personally contacted to intervene and eventually arbitrate what would be best for you and effectively, the business owner. I was to displeased to study that you had been sold a vehicle with a previous and still an ongoing major oil leak that resulted in the car going into limp mode - a car security feature that activates when a fault is detected, reducing speed and switching off non-essential functions. You were instructed by the dealership in question to 'take the car wherever suited you' to be investigated. You certainly went topmost with choosing a main dealer whom not only explored the leakage but also carried out a free health check that dejectedly brought about further issues that included but not limited to - not 1, not 2 but 3 illegal tyres. With this, I could see you had quite a few issues to resolve and could not help but anticipate there is likely to be more and ultimately, further immediate trauma and unnecessary costs - not something you forecast when purchasing a retail vehicle. To cut to the chase - on this occasion, it was best for all parties for you to have a full refund whereby you could start again with a better alternative and the dealer reconsider their appraisals and preparation outlook for vehicles. Not a pleasant experience all round for you, nor I, needing to counsel this debacle but now reflected on as fulfilling, due to settling this once and for all for you. My pleasure to assist and wishing you well with your existing choice of car. Thanks again. All the best, Johnny Stokes Pemberton Cars Mark ThorneTrustindex verifies that the original source of the review is Google. I requested assistance from Johnny of Pemberton cars, to generate an ad complete with multiple photo shots taken by him, & also to value my car in preparation for sale. A very rapid response to Johnny's presentation of my car 'For Sale' resulted in my car being sold in only very few days, achieving the full asking price ! Delighted with this result, I would highly recommend talking to Johnny of Pemberton Cars prior to buying or selling a vehicle.
Owner's reply
Hello Mark, Thank you very much for sending through your experience of dealing with me, it is majorly appreciative. Assisting people to comfortably sell their car from home has always been one of my services and one that has positively helped you in the car selling particularly swiftly - I was thrilled for you. Thanks again. All the best, Johnny Stokes Pemberton Cars Sarah HarrisTrustindex verifies that the original source of the review is Google. My partner and I had several vehicles that developed problems and ended up being unreliable, expensive and stressful. When it came to buying our next vehicle we wanted something that would give us many years of good service, with some quite specific requirements around budget, being spacious for lots of luggage and economical on long journeys. Johnny at Pemberton Car's help, knowledge and attention to detail was second to none and made this task far easier and stress-free. Johnny was thorough in helping us narrow down the right car and model, before helping us find the car itself, advising us on what to look for in the search. Johnny's careful inspection and reviewing of the car when it came to purchasing meant we could buy with complete confidence. We have been absolutely delighted with the car, it's serving us very well and making all our journeys comfortable and enjoyable - it's wonderful having a car we can rely on! When I next come to buying a car again I will certainly be asking for Johnny's help!
Owner's reply
Hello Sarah, Thank you for taking the time to share a review of Pemberton Cars. Yes, the conclusion from our first chat - it was quite clear you had provisionally been a tad unfortunate with a few problematic vehicles. The criteria from you was immensely beneficial so that I could filter the options for you - which as you have mentioned, resulted in a Ford Focus. Part of the consultancy - I am wishing to share a few heads up on things so that it makes sense why you are paying for my services along with a better understanding for when you are browsing many advertisements across the internet - something that can be overwhelming without an indication of what to dismiss and eventually pursue. On this occasion you had found what you thought was a positive car to look into - after a chat and a few checks from me, we agreed for me to visit and view the car for you whereby it was a successful trip. Until next time, happy trails with the Focus. Thanks again. Best regards, Johnny Stokes Pemberton Cars Andy RiggTrustindex verifies that the original source of the review is Google. Johnny looked at a Westfield for me while I was an ocean and a continent away. He described the few blemishes accurately and supplied his opinions and some appropriate images I bought the car remotely and am very pleased with the car and Johnny’s inspection and report This worked out very well.
Owner's reply
Hello Andy, Thank you for taking the time to share your experience with me as your Car Buying Advisor. It was a pleasure to do so and I am very pleased the Westfield has safely arrived to you. All the best with the Speedsport and I am at the ready if ever required again to investigate another vehicle you may wish to purchase. Best regards, Johnny Stokes Pemberton CarsGoogle rating score: 5.0 of 5, based on 14 reviews,showing our latest reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Bypass financial loss.
Buying a car without professional guidance can be risky. While some buyers may get lucky and find a genuine seller, many others end up facing unexpected issues — leading to disappointment, stress, and potential financial loss.
Detailed investigation.
Engaging Johnny as your car-buying advisor ensures peace of mind. His approach is comprehensive and meticulous, leaving no stone unturned, so you can make confident, informed decisions every step of the way.
Negotiate on your behalf.
Johnny asks the tough questions you might hesitate to ask yourself, ensuring every detail is covered. If you prefer, he can also handle the negotiation process on your behalf, securing the best deal for you — without pressure or compromise.
Avoid disappointment.
Complete transparency is at the heart of Johnny’s service. You’ll receive an honest, unbiased assessment of the vehicle, supported by clear evidence—whether it’s positive or negative. Johnny ensures everything is shared openly, giving you the information you need to make fully informed decisions with confidence.
Drive a car you can be confident in.
At the end of the process, you’ll have the option to proceed with your purchase or walk away, knowing you fully understand the car’s condition and true value. Whatever you decide, you can do so with complete confidence.
1. Initial Advertisement Review and Basic Checks
2. In-Person Vehicle Viewing
3. Travel Charges
4. Miscellaneous Costs
5. Payment Information
As some services require preparation and administration before starting, a £150 prepayment is often requested. All payments are to be made via BACS (Bankers’ Automated Clearing Services)—we do not accept cash or card payments.
Where do we travel to for inspections?
All across the United Kingdom!
Best way to make contact with us?
Feel free to reach out to Johnny on 0330 043 0294 anytime. Whether it’s by phone or WhatsApp, he’s here to assist with any questions or guidance you may need. If he’s unavailable, he’ll get back to you as soon as possible.
Do we still have the mad max car?
That particular car is long gone—2014, to be precise.
Why are we not at companies’ houses?
This is not a limited company. It is run by an individual, a sole trader, who is a self-employed person who owns their entire business and runs it as a sole proprietor. Sole traders are the most popular form of business due to their simplicity, flexibility, and minimal legal requirements. As a sole trader, individuals have complete control over their business decisions, retain all profits, and have simplified tax obligations. In other words, there is no legal distinction between them and their business, which is why it is often said that sole traders are their business.
Autenics, founded on the heritage of Pemberton Cars, is owned and operated by Johnny.
Cars have been his passion, hobby, and livelihood for as long as he can remember, and since 2005, they have been at the core of his career. Before founding Pemberton Cars, Johnny spent many years working with high-performance, prestige, and notable brands like Aston Martin, Lotus, Morgan, MG, Rover, Mazda, and Ford. He primarily worked at Stratton Motor Company, under the mentorship of Guy Munday, Charlie Skelton, Kevin Jordan, Tim Reed, and the owner, Roger Bennington—all of whom are well-respected figures in the automotive world.
With over two decades of experience and a perfectionist at heart, Johnny combines deep insight, extensive knowledge, and meticulous attention to detail in every vehicle he handles. He takes immense pride in his cars, using his expertise to source not just the best but also the most interesting vehicles — always on the lookout for rarities that stand out, whether they’re limited or special editions or unique one-offs. Every car must meet his high standards. Before purchasing, Johnny conducts thorough inspections and a meticulous paperwork verification process to ensure everything is complete and accurate.
Johnny’s Vehicle Consulting & Inspection Service offers a level of care and attention that goes above and beyond. Above all, Johnny believes in complete transparency. He’s committed to providing a positive, honest, and friendly experience for every individual. You can rest assured that, whether you’re buying or just seeking advice, Johnny will offer you clear, trustworthy insights at every stage of the process.
We will only use your data for the purpose of your inquiry. For further information, please read our data protection policy.
Thea EvansTrustindex verifies that the original source of the review is Google. Johnny went above and beyond to help me buy a safe, reliable car in good condition. He was patient, knowledgeable, and very thorough. His standards are high, and cars are inspected with much more detail and precision than any other inspection service we have used. Both my partner and I asked Johnny to look at a number of other cars prior to buying, and Johnny could have inspected them all, but he checked each vehicle’s history and details and saved us a lot of wasted time and money. The cars we did buy have both been reliable, safe, and reasonably priced. It gives us a lot of peace of mind knowing they have been properly inspected. I cannot recommend him highly enough.
Owner's reply
Hello, Thea. Thank you so much for taking the time to leave such a wonderful review on Google. I am thrilled to hear that you had a positive experience with me from Pemberton Cars. Your kind words mean a lot, and they truly motivate me to continue delivering the finest service possible. If you ever need assistance in the future, do not hesitate to reach out. Wishing you all the best with the car. Thanks again. Johnny Stokes Pemberton Cars Vimbai KativuTrustindex verifies that the original source of the review is Google. Exceptional service Johnny from Pemberton cars made buying my car a whole lot easier. As someone who knows very little about cars he gave me the confidence to purchase it, as he had done some very thorough checks and did not leave any stone unturned. He provided quality service pre and post acquisition of my car. I highly recommend Johnny for his professional service.
Owner's reply
Hello, Vimbai. Thank you for taking the time to share a review of Pemberton Cars. I am thankful for the voluntary feedback you kindly offered to put forward; it is so essential in order to have potential clients picture what I offer. I was elated that I had given you the confidence to proceed with the purchase due to my checks and inspection, and as you said, leave no stone unturned. Sincerely wishing you all the very best with the car, Vimbai. Thanks again. All the best, Johnny Stokes Pemberton Cars SarahTrustindex verifies that the original source of the review is Google. Johnny at Pemberton Cars made buying my car an enjoyable, reassuring and totally supported process from start to finish. I was initially unsure exactly which car would be right for me, and Johnny patiently worked through my requirements with me until I had come to a decision on the right car. Johnny was meticulous in assessing potential cars for purchase with me before completing an inspection of the chosen car for me with incredible attention to detail. Because of the careful process I have gone through with Johnny, his extensive technical knowledge, and his patience in answering my many questions, I feel totally satisfied that I've chosen the right model and choice of car, that it is a very sound investment and will be a joy to drive for many years. I felt completely supported throughout the process from start to finish and am very grateful to Johnny. I am delighted with the car and will not hesitate to request Johnny's help with all future car purchases!
Owner's reply
Hello, Sarah. Thank you for taking the time to share a review of Pemberton Cars. We liaise again! The first person to leave a second experience of my business, thus, services. Yes, we first united in July 2021, whereby I did a very familiar task of viewing a car on your behalf without meeting, and once again, all our conversations have been anything but in person. A successful accomplishment again that was gratifying—starting with flitering down your options that are the following, but not limited to: desired use, budget, boot space, annual tax, and most importantly, reliability. Happy days with the car, Sarah! Thanks again. All the best, Johnny Stokes Pemberton Cars Maoge HouTrustindex verifies that the original source of the review is Google. After reading the many great rewiews we chose Johnny at Pemberton Cars to carry out inspection of a Range Rover Sport located in Canterbury in April 2024. Trust-worthy, professional and meticulous are three words I would use to summarise Johnny's consultancy service. Our purchase was quite a complex case with the seller based down south and residing primarily overseas and us being in the northeast. Johnny provided quote timely for inspecting the vehicle on behalf of us in Canterbury and attended the appointment promptly. Shortly after the inspection we were provided with photographic evidence on the little issues and where we had questions about common issues with LRs Johnny addressed our concerns. Thanks to Johnny's expert advice we were able to negotiate a better price with the seller. What sets Johnny apart from the rest is his approach to strike a good deal while keeping an eye on potential risks - a true professional who has clients' interest at heart. We have no reservations in recommending Johny's services.
Owner's reply
Hello, Maoge. Thank you for taking the time to share a review of Pemberton Cars. I really appreciate your observation on me being 'trustworthy', 'professional', and 'meticulous'—all very important in what I wish to offer and continue throughout. It was an absolute pleasure to assist you on what was an extraordinary low mileage example that does come with obvious reservations due to that. However, all worked out well for all parties, with the seller able to liaise and feel relaxed that a verified inspector was visiting their home address instead of a potential shifty character with the possible intention of unholy ideas. As for your end of things, it was then easygoing due to knowing the full extent of the car and, conclusively, continuing the transaction knowing what was what for when the vehicle arrived safely to you. Happy days with the Land Rover, Maoge! Thanks again. All the best, Johnny Stokes Pemberton Cars Sam McCarthyTrustindex verifies that the original source of the review is Google. Early this year I approached Pemberton to help me buy a second-hand Jaguar I-Pace. Johnny was supportive from the start, assisting me with any enquiries I had made whilst applying no pressure to make any hasty decisions. Buying a car with Johnny gave me the peace of mind that I was able to ask the right questions, understanding everything about any car I was looking at as well as my rights as a buyer. Johnny casts no judgement and was professional and helpful throughout the process. When I did make a decision, Johnny checked everything from the seller was compliant and that the car was genuine. When the car was bought, I had it delivered to me. On arrival, it had been presented appallingly; it was covered in bird mess and silicon spray, with the interior covered in dog hair. Johnny gave the car a meticulous inspection and made sure I totally understood any blemishes/faults which would need correcting should I go ahead with the purchase. From here, Johnny helped me to negotiate a partial refund from the seller to cover costs of cleaning the car thoroughly. Ultimately, I would not have been able to sort this problem out without the assistance of Pemberton and would have been left out of pocket and unhappy; with Johnny’s help, I was able to regain the excitement and happiness of buying a car. I would 100% recommend using Pemberton’s services when buying a car.
Owner's reply
Hello, Sam. Thank you for taking the time to share a review of Pemberton Cars. It was my absolute pleasure to assist you with the purchase of your Jaguar I-Pace. Obviously, one that could not be taken so nonchalantly due to being an electric car and, however, an attractive choice for many, a Jaguar Land Rover product can very likely come with a few glitches. I will give the seller their due in the fact that they did deliver, something that many others are not doing at all these days due to what is called 'distance selling'. Nevertheless, we were left extremely disappointed with the presentation. But once again, I will give the seller credit, as they conceded a compromise in a partial refund to you. Until a possible next time, I will be there for you, family, friends, or whomever any of my services are needed for. Thanks again. All the best, Johnny Stokes Pemberton Cars Chris PhilpottTrustindex verifies that the original source of the review is Google. We found the support of Johnny’s services to purchase a second hand car indispensable. He possessed the requisite skills to fully analyse a couple of cars, both through online research and in the case of the car we finally bought, a thorough physical inspection. We were particularly impressed by his follow-up detective work to check that the service history of the car was correct. Johnny’s manner is professional and friendly and he was transparent and fair in his pricing. He was prepared to travel some distance to inspect the car we realised we wanted. He communicated with us clearly throughout and negotiated a reduction in the asking price with the dealer to cover a couple of things that needed to be done to bring the car up to scratch. We came away feeling secure in his recommendation and confident that we had not wasted our money or bought a car that would later develop many costly faults. We fully recommend him.
Owner's reply
Hello Chris, Thank you for taking the time to share a review of me and one of the many services I offer at Pemberton Cars. It was a pleasure to assist you in making sure you purchased the right car, and I am very pleased you found my service indispensable. My years of experience allowed me to fully analyse a couple of cars that you found, but they were sadly not what they were cracked up to be. A suitable vehicle was eventually located, but there were still a few reserved thoughts until it could be inspected due to its low mileage, resulting in recent non-consistent maintenance and MOT history. Once I had concluded my inspection, I was content with my findings and requested that I relay the feedback to all parties and negotiate what was best for you. I thoroughly enjoyed helping you and accomplishing the tasks that had been set out for me to do. Thanks again. All the best, Johnny Stokes Pemberton Cars Yas duffyTrustindex verifies that the original source of the review is Google. Johnny helped me resolve an issue I had with a car I purchased that had multiple issues while under warranty. Johnny dealt with the garage on my behalf as this was very stressful for me, he helped me get my money back and resolve the issue. Johnny was also extremely helpful with finding me a new car, doing an extensive check on it to ensure I dont have the same problems again. I couldn’t have got through the situation without Johnny and can’t thank him or recommend him enough!!
Owner's reply
Hello Yas, Thank you for taking the time to share a review of Pemberton Cars. Yes, on your own accord and very confidently - you purchased a car from what you believed was a reputable used car dealer with principles... But it sadly could not have been further from it for you. I was personally contacted to intervene and eventually arbitrate what would be best for you and effectively, the business owner. I was to displeased to study that you had been sold a vehicle with a previous and still an ongoing major oil leak that resulted in the car going into limp mode - a car security feature that activates when a fault is detected, reducing speed and switching off non-essential functions. You were instructed by the dealership in question to 'take the car wherever suited you' to be investigated. You certainly went topmost with choosing a main dealer whom not only explored the leakage but also carried out a free health check that dejectedly brought about further issues that included but not limited to - not 1, not 2 but 3 illegal tyres. With this, I could see you had quite a few issues to resolve and could not help but anticipate there is likely to be more and ultimately, further immediate trauma and unnecessary costs - not something you forecast when purchasing a retail vehicle. To cut to the chase - on this occasion, it was best for all parties for you to have a full refund whereby you could start again with a better alternative and the dealer reconsider their appraisals and preparation outlook for vehicles. Not a pleasant experience all round for you, nor I, needing to counsel this debacle but now reflected on as fulfilling, due to settling this once and for all for you. My pleasure to assist and wishing you well with your existing choice of car. Thanks again. All the best, Johnny Stokes Pemberton Cars Mark ThorneTrustindex verifies that the original source of the review is Google. I requested assistance from Johnny of Pemberton cars, to generate an ad complete with multiple photo shots taken by him, & also to value my car in preparation for sale. A very rapid response to Johnny's presentation of my car 'For Sale' resulted in my car being sold in only very few days, achieving the full asking price ! Delighted with this result, I would highly recommend talking to Johnny of Pemberton Cars prior to buying or selling a vehicle.
Owner's reply
Hello Mark, Thank you very much for sending through your experience of dealing with me, it is majorly appreciative. Assisting people to comfortably sell their car from home has always been one of my services and one that has positively helped you in the car selling particularly swiftly - I was thrilled for you. Thanks again. All the best, Johnny Stokes Pemberton Cars Sarah HarrisTrustindex verifies that the original source of the review is Google. My partner and I had several vehicles that developed problems and ended up being unreliable, expensive and stressful. When it came to buying our next vehicle we wanted something that would give us many years of good service, with some quite specific requirements around budget, being spacious for lots of luggage and economical on long journeys. Johnny at Pemberton Car's help, knowledge and attention to detail was second to none and made this task far easier and stress-free. Johnny was thorough in helping us narrow down the right car and model, before helping us find the car itself, advising us on what to look for in the search. Johnny's careful inspection and reviewing of the car when it came to purchasing meant we could buy with complete confidence. We have been absolutely delighted with the car, it's serving us very well and making all our journeys comfortable and enjoyable - it's wonderful having a car we can rely on! When I next come to buying a car again I will certainly be asking for Johnny's help!
Owner's reply
Hello Sarah, Thank you for taking the time to share a review of Pemberton Cars. Yes, the conclusion from our first chat - it was quite clear you had provisionally been a tad unfortunate with a few problematic vehicles. The criteria from you was immensely beneficial so that I could filter the options for you - which as you have mentioned, resulted in a Ford Focus. Part of the consultancy - I am wishing to share a few heads up on things so that it makes sense why you are paying for my services along with a better understanding for when you are browsing many advertisements across the internet - something that can be overwhelming without an indication of what to dismiss and eventually pursue. On this occasion you had found what you thought was a positive car to look into - after a chat and a few checks from me, we agreed for me to visit and view the car for you whereby it was a successful trip. Until next time, happy trails with the Focus. Thanks again. Best regards, Johnny Stokes Pemberton Cars Andy RiggTrustindex verifies that the original source of the review is Google. Johnny looked at a Westfield for me while I was an ocean and a continent away. He described the few blemishes accurately and supplied his opinions and some appropriate images I bought the car remotely and am very pleased with the car and Johnny’s inspection and report This worked out very well.
Owner's reply
Hello Andy, Thank you for taking the time to share your experience with me as your Car Buying Advisor. It was a pleasure to do so and I am very pleased the Westfield has safely arrived to you. All the best with the Speedsport and I am at the ready if ever required again to investigate another vehicle you may wish to purchase. Best regards, Johnny Stokes Pemberton CarsGoogle rating score: 5.0 of 5, based on 14 reviews,showing our latest reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
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